Services

Service Level Agreements

Cisscom flexible maintenance portfolio enables you to achieve maximum value from your network investments by delivering dependable in-service levels and improved network performance. Cisscom Support Services portfolio provides the convenience of a single point of contact for the support of multi-vendor networks with flexibility and choices in maintenance plans tied to Service Level Agreements (SLAs). You get the support services and priority you need depending on the criticality of your business with response times as low as 24x7x1 hrs. With offerings for technical support, repair and return, sparing and software management, Cisscom certified professionals provide on-site, on-call and ongoing IT support services.

IT Audits

The cause of network outages can often be difficult to identify, and may require costly and time consuming investigations. An essential component of any risk management strategy or program; a network audit will assess the risks to the business network and provide valuable insight and information. A network audit conducted by Cisscom provides customers with detailed systems documentation, including a list of all hardware and software being used. Cisscom Networks’ auditing services put your current network architecture through a security orientated battery of tests to show strengths, weaknesses and areas for improvement. Our audit services aim to present an objective and detailed reporting of the current security mechanisms and controls already in place on the network as well as to show the level of protection on a relative scale. Our test results elaborate on vulnerabilities not just at the network level and what threat agents the network is most vulnerable to.

IT Consultancy

Your network is more central to your business processes than ever before. Understanding and controlling network CAPEX and OPEX has become a key concern for IT enabled companies. Today’s networks are complex and with new technologies regularly being introduced you need to be sure that your network infrastructure is efficient and providing value for money to maximize your business investment. Uncontrollable costs, outdated equipment, inadequate reporting and employee abuse, all impact the success of your business. The Cisscom Networks consulting team is composed of experienced and certified engineers and technicians with areas of expertise spanning our complete solution and services portfolio. Cisscom provides consultancy services based on network statistics such as throughput, packet efficiency, loss ratio’s and other factors which are vital in network planning, expansion and architecture. Our consulting services save your time, money, confusion and annoyance in collecting and analyzing information, optimizing systems, evaluating alternatives, implementing changes and working with vendors. Our goal is to not only lower your costs, but work with your management team to increase productivity. Let us handle the technology so that you can focus on what you do best, your business.

Business & Service Model Restructuring

We take pride in helping our customers in re-modelling their IT technology infrastructure as well as their governance & services models as per globally accepted frameworks like CobIT, TOGAF, ITIL, ISO standards, PMBoK, BABoK etc. We make sure that we deliver real VALUE to our customers and align their business goals with best-fit technology trends. No corporate strategy is complete without an effective strategy for IT which secures the value of IT for a company’s core business.

Cisscom offers IT Strategy development services to better align IT and its services with the needs of the business and its goals. We help you answer questions like, what should be technological needs in medium term, what should be the right architecture, what should be the IT priorities, how to allocate funds on IT, how to calculate returns on investments made on IT, etc. Our experienced and certified Consultants assess the current position of your IT and its services, analyze the business needs and goals, and map them over IT.

Based on this information, we develop a detailed and prioritized roadmap for the IT projects of your organization. It helps you to identify your competitive edge through IT and its services; you acquire a mechanism to measure and improve the outcome of the strategy while responsibilities and accountabilities for the achievement of results are also identified.

Human Resource Outsourcing

Cisscom is more than equipped to provide you with experts that will not just meet expectations and deliverables but ones that will redefine your expectations. Cisscom transforms HR service delivery with a comprehensive set of outsourcing services that dramatically reduce costs and improve organizational capabilities. As a premiere HR outsourcing services provider, we will develop with you a custom recruitment strategy, based on your company’s needs, business strategies, and the type of applicant needed. Our clients realize significant and sustainable performance improvement, and can focus on long-term business value such as talent acquisition and management and employee productivity. We enable you to save money, reduce risk and reallocate resources to concentrate on your core business.

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